Privacy Policy
Last updated: May 2, 2025
1. Introduction
OneClick-Med ("we," "us," or "our") is committed to protecting the privacy of visitors ("you" or "your") to our website at www.oneclickmed.ng ("Site") and users of our digital health platform. This Privacy Policy explains what information we collect, how we use and share it, and your rights.
2. Information We Collect
Personal Data You Provide: When you register for an account, join our waitlist, subscribe to newsletters, request demos, or contact us, we collect name, email address, phone number, health-ID details, and other information you submit.
Usage Data: We automatically gather data about your interactions with the Site and app—pages viewed, features used, device type, browser, IP address, and location data.
Health Data: With your consent, we collect and store electronic health record data (medical history, prescriptions, lab results) entered by you or participating providers.
Cookies & Tracking: We use cookies, web beacons, and similar technologies to enhance Site functionality, remember preferences, and analyze Site usage. You may disable cookies in your browser settings, though some features may cease to function.
3. How We Use Your Information
Platform Delivery: To provide, maintain, and improve our EHR system, telemedicine, appointment booking, emergency services, and other features.
Customer Support: To respond to inquiries, troubleshoot issues, and communicate updates.
Personalization & Engagement: To send relevant health tips, prescription reminders, appointment confirmations, and marketing communications where permitted.
Analytics & Quality Improvement: To analyze trends, usage patterns, and enhance platform performance, security, and user experience.
Compliance & Safety: To comply with legal obligations, protect user safety, detect and prevent fraud or abuse, and enforce our Terms of Service.
4. Data Sharing & Disclosure
With Healthcare Providers: We share your health data with your chosen providers to enable continuity of care and treatment coordination.
Emergency Services: With ambulance and emergency-response partners when you request urgent care.
Service Providers: With trusted third-party vendors (cloud hosts, analytics, payment processors) under strict confidentiality agreements.
Legal Requirements: If required by law, court order, or to protect rights, safety, or property of OneClick-Med, our users, or the public.
5. Data Security
We implement administrative, technical, and physical safeguards—encryption (in transit and at rest), secure access controls, regular security audits, and staff training—to protect your information from unauthorized access or disclosure.
6. Data Retention
We retain personal and health data as long as necessary to fulfill the purposes outlined—account maintenance, legal compliance, dispute resolution, and system improvement. You may request deletion of your account and data at any time (see Section 8).
7. Your Rights & Choices
Access & Correction: You can view or update your profile and health data within the app or by contacting us.
Deletion: Request account closure and data deletion; we will erase your data except where retention is required by law.
Communications Preferences: Opt out of marketing emails via the unsubscribe link; transactional messages cannot be opted out.
Cookie Settings: Manage cookie preferences in your browser; see our Cookie Policy for details.
8. Children's Privacy
Our platform is not directed to children under 18. We do not knowingly collect personal data from minors. If we learn of such collection, we will delete the information promptly.
9. International Transfers
Data may be processed in Nigeria or in other countries where our service providers reside. We ensure appropriate safeguards (standard contractual clauses) to protect data when transferred across borders.
10. Changes to This Policy
We may update this policy periodically. We will post the revised date at the top and, if changes are material, notify you via email or in-app notice before they take effect.
11. Contact Us
For questions, requests, or privacy concerns, please contact:
Email: privacy@oneclickmed.ng
Address: Flat 13, Plot 901, Katampe Main, Abuja, Nigeria
By using OneClick-Med, you consent to this Privacy Policy.